Complete User Guide for ASMC Member Portal

This page explains every major journey in detail: account access, membership and renewal, hourly sports booking, event/hall booking, payment processing, receipt download, and support escalation.

Real-Time BookingPlayer RulesPayment + InvoiceTroubleshooting
Before You Start
  • Keep your profile and contact details updated.
  • Check active plan/renewal status.
  • Use stable internet during payment flow.
  • Save booking and payment references for support.

Portal Navigation Flow

Follow this sequence for the smoothest booking and payment experience.

01
Account Login

Sign in with your registered mobile/email credentials. Use Forgot Password if required and complete OTP reset flow.

Go to Sign In
02
Profile Readiness Check

Confirm member profile details, active plan status, and family member details before initiating booking or renewal.

Open Dashboard
03
Choose Booking Type

Select the required module: Hourly Sports Booking, Event Booking, or Hall Booking from Activities/Facilities.

Open Sports Activity
04
Select Date, Time Slot, and Court

Pick the preferred date and slot. Court labels (for example Court A/Court B) are visible in slot cards where configured.

Open Booking
05
Add Players and Member Validation

Enter the number of players and provide each player details. Member validation determines member/non-member pricing behavior.

Booking FAQs
06
Player Rules and Payment Enablement

For hourly booking, payment action becomes available only after the configured minimum players are added. Maximum player cap is enforced.

View Rules
07
Payment and Confirmation

Proceed through online payment and wait for confirmation redirect. Do not refresh browser during payment gateway processing.

Pending Payments
08
Receipt Download

Open Payment History and download receipt/invoice per payment record. Each successful transaction has its own receipt.

Open Dashboard

In-Depth Module Guidance

Detailed operational notes for each major function in the member portal.

Membership and Renewal

Membership dues, renewals, and plan transitions (including primary and secondary member flows) should be managed before starting new bookings.

Verify plan validity period before booking paid services.
Primary and secondary renewals can generate separate payment records and separate receipts.
Check Pending Payment section for incomplete or initiated transactions.
If amount mismatch appears, verify inactive family member status and applicable plan timeline.
Membership

Hourly Sports Booking (Real-Time)

This flow is optimized for real-time booking with slot availability checks and player-level details.

Slot list is date-aware and marks expired/booked entries.
Court details are shown where batch court is configured.
Minimum and Maximum player rules are applied per batch configuration.
Payment CTA stays disabled until minimum player condition is fulfilled.
Member/non-member pricing logic is applied based on player validation behavior.
Book Sports Slot

Event Booking

Use Events module for registrations and participant submissions. Team and individual events may have different data requirements.

Verify category and player limits before final submission.
Participant details should be reviewed before payment.
Check Booked Events page for status updates post-payment.
Events

Hall Booking

Hall bookings may include advance and remaining amount payment flow depending on configuration.

Select correct booking slot and verify total payable components.
For remaining payment flow, pay exact pending amount as prompted.
Track hall booking status in Booked Halls section.
Booked Halls

Payments and Receipts

All payment types are tracked separately and should be reviewed record-wise.

Membership, renewal, enrollment, hourly booking, event booking, and hall booking each maintain transaction records.
Receipts are generated at download time and are not manually uploaded by member.
Use order ID/payment ID while reporting payment issues to support.
Pending Payments

Support and Escalation

For unresolved issues, provide complete references so support can verify faster.

Share member ID, booking ID, order ID, and transaction timestamp.
Attach screenshot showing the exact page/state where issue occurred.
Mention whether issue is on membership, booking, event, hall, or payment history module.
Contact Us

Troubleshooting Matrix

Use this checklist before raising support tickets.

Issue

Payment successful but booking not reflected

What To Check

Wait 2-3 minutes, then refresh Booked Activity/Events/Halls. Verify payment status in Pending Payment/History.

If Still Unresolved

Share order ID and screenshot of payment success message.

Issue

Pay Now button not enabled in hourly booking

What To Check

Confirm minimum player count is met and all player entries are completed correctly.

If Still Unresolved

Share selected batch, slot date/time, and entered player count.

Issue

Amount appears different than expected

What To Check

Check member vs non-member player mix, plan status, inactive family member entries, and selected booking type.

If Still Unresolved

Share payment record reference and screenshot of amount breakdown.

Issue

Receipt download not working

What To Check

Retry from Payment History, verify browser download permissions, and test one more transaction record.

If Still Unresolved

Share payment ID/order ID and browser details.

Need Immediate Help?

Contact support with member ID, booking ID, order ID, and screenshot of the exact page where issue is observed.

Raise Support Request

Quick Navigation

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